Matter Closure Survey

01 / 12

Identifying the matter

Matter reference / description *Primary lawyer(s) you worked with *Country / Region for this matterType of workSelect all that apply

02 / 12

Net Promoter Score

How likely are you to recommend our firm to a colleague or contact? (0 = Not at all likely, 10 = Extremely likely)

03 / 12

Overall satisfaction

1 = very dissatisfied, 5 = very satisfied

04 / 12

Quality of legal services

05 / 12

Client service & communication

06 / 12

Efficiency & value

07 / 12

Outcomes

Were your objectives achieved?

FullyPartiallyNot achieved

Please comment on the outcomeDid we help you understand risks and options effectively?

YesNo

08 / 12

What we did well

What did you value most about working with us?

09 / 12

Areas for improvement

What could we have done better?

10 / 12

Future needs & relationship

Do you anticipate needing legal support in the future?

YesNoUnsure

If yes, in which areas?Would you like us to keep you informed on

Legal updatesEvents / seminars / webinarsIndustry insights

11 / 12

Permission & follow-up

May we contact you to discuss your feedback? *

YesNo

Would you be open to providing a testimonial or reference? *

YesNo

12 / 12

Final comments

Anything else you'd like to share?

Matter Closure Survey

Identifying the matter

Net Promoter Score

Overall satisfaction

Quality of legal services

Client service & communication

Efficiency & value

Outcomes

What we did well

Areas for improvement

Future needs & relationship

Permission & follow-up

Final comments

Thank you for your feedback